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Don't be too long! You have thirty* days after receiving your order to return your purchases. Items returned without a label, damaged, damaged or worn, can not be refunded or exchanged.
*During the SALE, you have 14 days to return your products.
YOU NEED TO RETURN YOUR ITEMS ?
Below are the steps to guide you
Go to «My account» in «My orders». Click on «Details » then «Return Order» to complete your return request.
Once your return request has been validated, you will receive your pre-paid return label by e-mail.
Print the pre-paid return label and tape it on your package containing the returned products and your invoice.
RETURN TO SIMONE-PERELE.COM
Only a refund is possible
HOW TO RETURN THE PARCEL?
1) Please print the return label. It is important to use this label to avoid any refund delays.
2) After printing, follow the return instructions on the label.
RETURN TO OUR WAREHOUSE
WHAT DO YOU NEED?
Your return package must contain the following:
1) Returned item(s)
2) The order confirmation email printed
3) The parcel
4) The return label printed, stuck on the package
CONDITIONS OF RETRACTION AND RETURN OF ARTICLE(S)
RETURN OF ARTICLE(S)
You have a maximum period of 30* days from receipt of your parcel to return the product(s).
All products must be returned in their original packaging and in perfect condition for resale, accompanied by the printed order confirmation email.
*During the SALE, you have 14 days to return your products.
REIMBURSEMENT OF ARTICLE(S)
You will be refunded no later than fourteen (14) working days from the date of receipt of the product (s) at our warehouse.
The refund is subject to a prior review of the condition of the product(s).
YOU HAVE A QUESTION ?
If you have any questions, do not hesitate to contact us:
- By phone: please ring customer services on 020 8332 3060 Monday to Friday from 9AM to 5PM (closed on National Holidays)
-By email to the following address: info@simone-perele.co.uk
